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Whether you’re looking to manage risks more effectively or for system improvement.

Compass Assurance Services

Our people are what defines Compass Assurance Services and sets us apart.

What is it about our people that has everyone taking notice?

We have a shared passion for making a difference and adding value. We care about our clients and we strive to add value to their businesses every day.

We want to stand out amongst our peers. We know we are different and want you to see this too.

We’re open minded

We threw out the cookie cutter – there’s lots of ways to comply and improve. We’re interested in how you do things and if there’s a better way to do something let’s look at it together.

We’re lively

We’re not about tick box compliance. We get on with it and help you identify ways to drive value and improve performance.

We’re collaborative

We’re not confrontational and we don’t pretend to be law enforcers. We’re about partnerships – we listen, we’re inclusive and there are never any surprises with our findings.

Our People

It’s not our products (we don’t have any) and it’s not our systems (although they’re not bad). 100% of our income is derived from our people sharing with you their time and expertise to help solve your problems and improve your business.

Ash Dicker-Lee
General Manager – WA
Balram Krishan
Management System Assessor
Barry Lynam
Management System Assessor
Bree O’Brien
Finance Administrator
Brock McLachlan
Certification Administrator
Carly Tomkinson
Graduate Accountant
Chris Creber
Management System Assessor
Clare Brockman
Management System Assessor
Dan Damen
Management System Assessor
Daniel Wallis
Management System Assessor
David Lee
Director
David Steer
General Manager
Global Certification
Donovan Van Wyk
Operations Team Leader
Eliza Sim
Finance Manager
Evan Miller
General Manager – QLD
Jaclyn Oliver
Management System Assessor
Jodi Webber
Management System Assessor
John Boggon
Management System Assessor
Joshua Miller
Certification Administrator
Justin MacDonald
Management System Assessor
Kaska Hopkins
Management System Assessor
Katherine Lindsay
Operations Director
Michelle Coleman
Management System Assessor
Miranda Lindsay
Certification Administrator
Muriel Perehuilh
Management System Assessor
Paul Lindsay
Managing Director
Peter Costantino 
Management System Assessor
Peter Henderson
General Manager Australia
Quinie Higgin
Certification Administrator
Rudy Niemantsverdriet
KIWA
Scott Wiseman
Certification Administrator
Sean Winter
Management System Assessor
Tina Wood
Management System Assessor
Victoria Wilson
General Manager – NSW & ACT
Wayne Wood
Management System Assessor
Wisam Alameddine
Management System Assessor

Our Policies

At Compass we believe it is important to be transparent and to behave with integrity at all times.

Risk Policy
How we do business

Compass Assurance Services is committed to delivering outstanding services to our clients, meeting our external requirements and providing a fulfilling work environment for our people. We recognise that effective and responsible risk management processes are required to achieve this.

Our risk objectives are to:
• Implement an effective system to assess and manage all risks within agreed tolerance levels and to meet legal obligations;
• Recognise and pursue opportunities in a structured and prudent way;
• Be risk leaders by doing what we say.

Compass has implemented a risk management system to achieve these goals. Our system is based on meeting the principles and guidelines of ISO 31000:2009 and our legal obligations.

We are committed to ensuring necessary resources are available to implement the risk management system. The system is reviewed by the Board on an annual basis and more frequently when circumstances change significantly.

Our workers have a responsibility to identify and consider risk when making decisions, comply with policies and procedures and to take responsibility for risk management as appropriate to their role. Managers are responsible for ensuring the effective implementation of the risk management system. The Board have overall accountability for risk management.

This policy is endorsed by the Board of Directors and the document is owned by the Managing Director. This Policy supports other Compass policies such as the Safety Policy.
Code of Conduct
How we do business

Background
Compass Assurance Services is a privately owned business that provides a suite of assurance and risk services including management system certification, auditing, training and assurance services.

Governance
Compass Assurance Services is governed by its Board of Directors whose expectations are outlined in the strategic plan and vision. All policies are approved by the Board.
We are managed by the Managing Director who delegates specific responsibilities to all workers.

Code of Conduct
We will:

• Behave honestly and with integrity;
• Ensure the safety of our workers and our clients to the best of our ability;
• Treat our colleagues and clients fairly and with respect at all times;
• Strive to do our very best in everything at work;
• Disclose immediately and take steps to avoid any conflict of interest;
• Comply with all applicable Australian laws and the laws in the countries we operate in.
• Maintain confidentiality in all dealings with clients, client information and Compass Assurance Services information.
• Use resources in an appropriate manner;
• Not make improper use of insider information or our status to gain or seek to gain a benefit.

Questions
Any questions relating this policy should be directed to the board of directors at [email protected]

Monitoring and Reporting
The effectiveness of this policy will be monitored. An annual review of the policy and its effectiveness will be undertaken by the Board of Directors.

Endorsement
This Policy is endorsed by the Board; accepted by the Compass Impartiality Committee and the document is owned by the Managing Director.
Confidentiality Policy
How we do business

Policy Statement
At Compass Assurance Services (“Compass”), we value the trust and confidence of our clients and other stakeholders. We see discretion and confidentiality as inextricable in living our values of service, honesty, integrity and sound investment.
It is our policy that the confidentiality of our clients is not compromised.

Governance
Ultimately our Managing Director and Board of Directors are responsible for our business’ performance.
The Managing Director will develop business systems and an audit plan in support of this policy.
Every worker is responsible for their conduct at work. This policy and its related procedures apply to all workers, managers and directors of Compass.

What we will do
1. Ensure all worker’s, contractors, board members and relevant business partners sign a confidentiality agreement;
2. Inform our clients and stakeholders of information that must be made public or disclosed to a third party such as an accreditation body;
3. Treat information about our clients as confidential unless obliged to do otherwise legally or as part of our accreditation obligations;
4. Maintain appropriate tools and systems to facilitate confidentiality;
5. Ensure contracts and other formal documents have provision for confidentiality as appropriate;
6. Understand how this policy effects our individual work environment;
7. Report on any violations of this policy;
8. Ask questions if anything is not 100% clear.

What we will never do
1. Act in any way that contravenes this policy;
2. Witness any act that contravenes this policy without reporting it;
3. Make arrangements with business partners that are not disclosed in a contractual agreement.

Questions
Any questions relating this policy should be directed to the Managing Director. If that’s not appropriate direct them to the Impartiality Committee Chair at [email protected]

Monitoring and Reporting
The effectiveness of this policy will be monitored. An annual review of the policy and its effectiveness will be undertaken by the Board of Directors.

Endorsement
This Policy is endorsed by the Board and the document is owned by the Managing Director.
Impartiality Policy
Policy Statement
At Compass Assurance Services (“Compass”), we provide our clients with assurance solutions including management system certification, assurance and training. We believe that the foundation for legitimate certification is an objective and impartial auditor and certification decision.

It is our policy that any accredited certification activity for a client is undertaken by workers who:

1. Understand the concept of impartiality and agrees to the Compass Code of Conduct;
2. Have not provided management system consulting or internal management system auditing services to the client organisation within the last 2 years;
3. Have not provided customised management system training to the client organisation that involves the development of new or amended system documents, forms, policies or procedures within the last 2 years.
4. Have no direct or indirect interest in the client organisation;
5. Have no undisclosed benefits that relates to the audit findings or success of the client.

It is our policy that any certification issued by Compass:

1. Is endorsed by the Managing Director;
2. Represents a fair and unbiased assessment of the client’s management system

Our Board will use its best endeavours to appoint an Impartiality Committee that is made up of a majority of independent members to oversee the impartiality of our business, our auditors and their findings, and the decisions of certification managers.

Governance
Ultimately our Managing Director and Board of Directors are responsible for our business’ performance.

The Managing Director will oversee the Impartiality Committee charter.

The Managing Director will report to the Impartiality Committee on an annual basis or more frequently if required.

The Managing Director will develop business systems and an audit plan in support of this policy.

Every worker is responsible for their conduct at work. This policy and its related procedures apply to all workers, managers, committee members and directors of Compass.

What we will do
1. Take action to respond to any threats to our impartiality arising from the actions of other persons, bodies or organisations;
2. Offer our accreditation body representatives such reasonable access, cooperation, courtesy, and without harassment; to enable monitoring of our compliance with the Accreditation Criteria;
3. Not allow commercial, financial or other pressures to compromise impartiality;
4. Report any situation that may present workers or Compass with a conflict of interests;
5. Disclose any potential or actual conflict of interest before accepting or commencing any work
6. Not use workers on client engagements unless they demonstrate that they have no conflict of interests;
7. Record any actual or potential conflicts of interest;
8. Evaluate our finances and sources of income and demonstrate to the Impartiality committee and board of directors that commercial and financial matters do not compromise impartiality;
9. Understand how this policy affects our work environment;
10. Disclose all gifts from any source greater than $100 to a Compass director
11. Ask questions if we’re not 100% clear.

What we may do
1. Arrange and participate as a lecturer in training courses, provided that, where these courses relate to management systems or auditing. Compass will confine itself to the provision of generic information and advice which is publicly available, i.e. Compass will not provide company-specific advice which contravenes the requirements of 2 below;
2. Make available or publish on request information describing Compass’s interpretation of the requirements of certification audit standards
3. Carry out activities prior to audit solely aimed at determining readiness for certification audit; however, such activities will not result in the provision of recommendations or advice that would contravene this clause and they are not used to justify a reduction in the eventual certification audit duration.
4. Perform second and third-party audits according to standards or regulations other than those being part of the scope of accreditation
5. Add value during certification audits and surveillance visits, e.g. by identifying opportunities for improvement, as they become evident during the audit, without recommending specific solutions
6. Deliver published courses to clients and the public in the classroom, at the client’s premises and remotely providing it is in accordance with our policy statement

What we will never do
1. Engage with business partners or in activities that create a conflict of interest;
2. Act in any way that contravenes this policy;
3. Witness any act that contravenes this policy without reporting it;
4. Certify another certification body or a subsidiary of Compass for its management system certification;
5. Outsource audits to a management system consultancy organisation;
6. Market or offer our services as linked with the activities of a management system consultancy firm;
7. Provide management system consultancy services;
8. Conduct internal audits of management systems for our certified clients;
9. Certify a system where we have conducted internal audits of the system within a 2-year period;
10. Make arrangements with business partners that are not disclosed in a contractual agreement.
11. Certify a management system that poses an unacceptable risk as defined by the Compass risk policy and procedure
12. Accept Gifts that could be perceived to constitute a risk to impartiality. All gifts above $100 must be disclosed to a director.

Questions
Any questions relating this policy should be directed to the board of directors at [email protected]

Monitoring and Reporting
The effectiveness of this policy will be monitored. An annual review of the policy and its effectiveness will be undertaken by the Board of Directors.

Endorsement
This Policy is endorsed by the Board; accepted by the Compass Impartiality Committee and the document is owned by the Managing Director.
Quality Policy
How we do business

Policy Statement
At Compass Assurance Services (“Compass”) the quality of our service, the development of our people and the satisfaction of our clients are what guides us.

We strive to be innovative, open-minded, lively, collaborative and skilled

Our Commitments
We are committed to:

• Meeting the requirements of our clients
• Maintaining effective systems that assist us to comply with requirements
• Embracing every opportunity to continually improve what we do and how we do it
• Ensuring our policies are accessible, communicated and understood
• Reviewing our quality objectives and performance against these objectives on a regular basis
• Contributing to the credibility of certification, assurance and training
• Acknowledging the needs of all parties that rely upon us or we have a significant impact upon

Monitoring & Reporting
The effectiveness of this policy shall be monitored. An annual review of its effectiveness shall be made by the Board.

Endorsement
This policy is endorsed by the Board of Directors and the document is owned by the Managing Director.
Quality Objectives
We:

1. Respond to people in a timely manner, if someone asks us a question we answer them within 1 business day
2. Ensure key deliverables such as reports and certificates are delivered as soon as is practicable and no later than 10 days following the engagement
3. Ensure audits are planned appropriately with programmes ready at least 2 weeks before the engagement as practicable
4. Train our people, listen to them and contribute to their development and growth
5. Grow our business responsibly and sustainably by setting budgets for revenue, profit, client retention and new business and plans to achieve them
6. Help our clients by listening and acting upon feedback, providing tools, thought leadership and sharing our knowledge
7. Challenge the status quo, improve our systems regularly and resource opportunities for our people to manage interesting and challenging projects

Contact Us

Contact us and speak to one of our helpful team about your certification needs. We can offer certification to smaller, niche standards and to other non-accredited (non ISO) standards as well.

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