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Certification Guidelines

• You must be available. This may be in various forms including phone calls, meetings, emails, and for site visits.
• You need to supply information. You agree to use best endeavours to provide the necessary information to complete our work.
• You must not obstruct the performance of our consultant/auditor in meeting the requirements of our work.
• You and your workers will co-operate with us and not delay our work unnecessarily or without notice.
• You will allow access to an accreditation body’s team, upon request, to witness how we perform our work.

• the client’s certified management system has persistently or seriously failed to meet certification requirements
• the client does not allow surveillance or recertification audits to be conducted at the required frequencies
• the client commits a serious breach of the Compass certification guidelines that is not remedied in a timely manner
• the client has voluntarily requested a suspension.

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