What is ISO 9001 Quality Certification?

Most businesses have their processes for product or service supply well defined and operating reasonably effectively. Nearly all, however, also acknowledge that there is always potential for improvements – and that’s where ISO9001 comes in.

ISO9001 is a structured approach for the key processes needed to deliver your product or service. ISO9001 defines what an effective Quality Management System should comprise. Starting with a statement of intent (Quality Policy), the ISO9001 structure is a guide to the suite of business processes proven to be effective in achieving your intended quality outcomes.

“Quality Assurance, at its simplest, is making sure your business fully understands what your customers want and makes sure you can deliver on those requirements efficiently.”

The business processes captured by ISO9001 are not solely focused on those that make your product or deliver your service, but cover peripheral, but no less important, business processes such as: internal and external communications, responding when things go awry, setting up specific measures to track performance, recording information to see where problems are occurring (more importantly, tracking tends to identify problems before they occur) and formalising a review of processes by senior management, amongst others.

When you think about it, a Quality Management System is a specialised communication tool – communicating with your customers to know what they want, communicating with your workers so they know what is required, communicating within the organisation itself so everyone knows what their role and responsibilities are, and communicating with management at all levels, through measurable indicators, so they can assess performance.

ISO9001 is an internationally recognised Standard that has evolved from a more prescriptive approach to that of defining the processes needed to focus on product and service quality. Effective implementation of ISO9001 has proven beneficial for a wide variety of companies all around the world.

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