What is ISO 9001?

What is ISO 9001 Quality Certification?

What is ISO 9001? Most businesses have their processes for product or service supply well defined and operating reasonably effectively. Nearly all, however, also acknowledge that there is always potential for improvements – and that’s where ISO 9001 comes in.

ISO 9001 is a structured approach for the key processes needed to deliver your product or service. ISO 9001 defines what an effective Quality Management System should comprise. Starting with a statement of intent (Quality Policy), the ISO9001 structure is a guide to the suite of business processes proven to be effective in achieving your intended quality outcomes.

“Quality Assurance, at its simplest, is making sure your business fully understands what your customers want and makes sure you can deliver on those requirements efficiently.”

The business processes captured by ISO 9001 are not solely focused on those that make your product or deliver your service, but cover peripheral, but no less important, business processes such as: internal and external communications, responding when things go awry, setting up specific measures to track performance, recording information to see where problems are occurring (more importantly, tracking tends to identify problems before they occur) and formalising a review of processes by senior management, amongst others.

When you think about it, a Quality Management System is a specialised communication tool – communicating with your customers to know what they want, communicating with your workers so they know what is required, communicating within the organisation itself so everyone knows what their role and responsibilities are, and communicating with management at all levels, through measurable indicators, so they can assess performance.

ISO 9001 is an internationally recognised Standard that has evolved from a more prescriptive approach to that of defining the processes needed to focus on product and service quality. Effective implementation of ISO 9001 has proven beneficial for a wide variety of companies all around the world.

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ISO 9001 Quality Certification

ISO 9001 Quality Management Systems make your customers happy, eliminate errors, provide a framework that workers can understand and create products or services people value.

Why do I need ISO 9001 Quality Certification?

The main reason organisation seek ISO 9001 quality certification is because external stakeholders like your customers, regulators and governments want an independent assessment that you have a system in place that will deliver quality products and services.

What are the benefits of ISO 9001 Certification?

Companies often initially seek certification for external reasons such as getting on preferred supplier’s lists, improving company image and responding to customer demands. The benefits of this are obvious – more work.

How can I get certified?

Getting ISO certification is a lot easier than you might think, We take you through the three step audit process from your initial enquiry to the final certification decision.

ISO 9001 Certification Throughout Australia

Compass Assurance Services have offices and staff located throughout Australia including Brisbane, Melbourne, Perth, Adelaide, and Sydney.

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